Frequently Asked Questions

Q1. How do you deliver the apology?
We deliver apologies digitally by email. At checkout, you provide the recipient’s email, and we send the selected message on your behalf.

Q2. Do you need the recipient’s email address?
Yes. We require the recipient’s email to complete delivery. This address is used only for sending your apology and is never stored for marketing or shared with third parties.

Q3. Will the recipient know it came from me?
Yes, if you choose to include your name in the apology. Otherwise, the message is sent as: “On behalf of (Client Name), Apology Agency.”

Q4. Will I get proof that the apology was sent?
Yes. After delivery, we email you a confirmation showing that the apology has been successfully sent.

Q5. What if I don’t know the recipient’s email?
If you cannot provide an email, we can send the apology to your own email address, and you may forward it directly to the recipient.

Q6. Do you offer refunds?
Completed orders are non-refundable. Refunds are only available in cases of duplicate charges, technical errors, or if no work has begun. (See our Refund Policy for details.)

Q7. Can I send any kind of message?
No. We do not create or send messages containing threats, harassment, offensive, discriminatory, or illegal content. All messages must remain respectful.

Q8. Is my information private?
Yes. We comply with GDPR, CCPA, CCRA and privacy general laws. Recipient emails are used only for delivery and never sold, rented, or reused.

Contact Us

If you have any further questions, please contact us by e-mail ask@apologyagency.com