Returns & Refunds policy

Digital Products
Apology Agency creates digital apology content (postcards, letters, or messages). Because these products are personalized and delivered electronically, all completed orders are non-refundable.

When Refunds Are Possible
Refunds may be issued only in the following cases:

• Duplicate payment or accidental multiple charges.

• Technical issues that prevent delivery and cannot be resolved.

• An order was placed but no work has started (refund request within 24 hours).

Proof of Delivery
For every order, Apology Agency provides confirmation that the apology has been sent. This serves as proof of service completion.

Customer Responsibility
Customers are responsible for providing accurate recipient details (such as recipient email). Refunds cannot be issued if incorrect or incomplete information is supplied.

How to Request a Refund
If you believe you qualify for a refund, please contact us at [Your Email Address] within 7 days of purchase. Include your order number and reason for the request.

Final Decision
All refund requests are reviewed individually. Apology Agency reserves the right to approve or deny refunds based on the criteria above.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mikhail.khlystun28@gmail.com